Our Process



Carrying a unique approach towards technology management, our process is geared towards adding value to your business.

Unique Approach to Technology Integration and Management

At Ozanitech Technologies, we pride ourselves on being more than just a technology company. Our unique approach to technology management places your business needs and objectives at the forefront of everything we do. Our goal is to add value to your business through the effective integration and management of technology. Our process begins with a comprehensive understanding of your business. By taking the time to learn about your operations, we can identify areas for improvement and develop a technology plan tailored to your specific needs. Our focus is on increasing efficiency, streamlining processes, and reducing the total cost of ownership, all while keeping your business goals in mind.

Architecture, Design & Development Process

As a digital services company, architecture, design, and development process are crucial aspects that need to be considered for successful delivery of digital products and services. Architecture involves defining the technology stack, software and hardware architecture, and infrastructure required to build and run the product or service. Design refers to the user experience and user interface design of the digital product or service, while development process involves planning, designing, coding, testing, and deploying the product or service.

To ensure successful delivery, a digital services company should follow a structured approach that includes requirement analysis, architecture design, user experience design, development, deployment, and maintenance. A well-defined approach ensures that the digital product or service meets client requirements, is delivered on time, within budget, and with high quality.

Support Process

As a digital services company, a well-defined support process is essential to ensure that clients receive timely and efficient support for their digital products or services. This process involves establishing communication channels, setting up a ticketing system, and defining the support team’s roles and responsibilities.

Communication channels are critical for clients to reach out to the support team quickly and efficiently. A digital services company should make sure that clients can contact the support team through various communication channels, such as email, phone, chat, and social media. This ensures that clients can reach the support team using their preferred mode of communication.

Setting up a ticketing system is another essential aspect of the support process. A ticketing system helps track and prioritize support requests and assign them to the appropriate team member.

Quality assurance

Quality assurance is an important part of the project delivery process for digital services companies. Its purpose is to ensure that the final product or service meets the client’s requirements, is free from bugs and errors, and is user-friendly. The process involves several types of tests, including functional testing, regression testing, and user acceptance testing.

Functional testing involves testing each feature of the product or service to ensure that it works as expected, while regression testing ensures that new changes or features have not broken any existing functionality. User acceptance testing involves testing the product or service with actual users to ensure that it is easy to use and meets their needs. By conducting thorough testing and checks, digital services companies can deliver a high-quality product or service that meets the client’s expectations and helps them achieve their business goals.


Delivery is the final step in the project delivery process for digital services companies. It involves providing the finished product or service to the client and ensuring that it meets their requirements. The delivery process typically includes providing documentation, training, and ongoing support as needed.

Documentation is an essential part of the delivery process. It provides the client with a detailed understanding of the product or service, including how it works and how to use it. This can include user manuals, technical documentation, and any other relevant materials. Training is another critical aspect of delivery. It ensures that the client’s team is trained in how to use the product or service effectively.


Hello! Let’s talk in more details!

Do you have a commission you would like to discuss? We look forward to connect with you. Book a no obligation online consultation with our specialists!


We’d love to hear from you!

Ready to progress together? Tell us about your requirements and we would be happy to help you. Please submit your query and we will be in touch!
Scroll to Top